Refund policy

At Shark Transfers, we take pride in providing high-quality DTF transfers and gang sheets. Because many of our products are custom-made to the customer's specifications, please carefully review your artwork and order details before placing your order.

 1. Custom DTF Gang Sheets & Transfers

Custom DTF gang sheets and transfers are made specifically according to the artwork and specifications provided by the customer.

Therefore, change-of-mind cancellations, returns or refunds are not available once printing or production has commenced.

Customers are responsible for checking their artwork before submitting an order, including:

 Artwork and design
 Size and dimensions
 Colours
 Spelling
 Resolution and image quality
 Transparency and background
 Placement and overall layout

If incorrect, unsuitable or low-resolution artwork is supplied by the customer and production has commenced, Shark Transfers is not responsible for the resulting print and the order will not be eligible for a refund or reprint.

 2. Order Cancellation

Customers may cancel an order before printing or production has commenced and receive a full refund.

Once production has started, custom orders cannot be cancelled due to change of mind or customer-supplied artwork errors.

 3. Errors or Quality Issues Caused by Shark Transfers

If we make an error with your order, such as:

 Incorrect artwork being printed
 Artwork being missed
 Incorrect quantity
 A significant production or quality issue

Please contact us as soon as possible.

After reviewing the issue, Shark Transfers may provide a reprint, replacement or refund, depending on the circumstances and the applicable Australian Consumer Law requirements.

 4. Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery where possible so we can investigate the issue promptly.

Please provide:

 Your order number
 Photos of the damaged product
 Photos of the packaging
 Photos of the shipping label

If the damage is confirmed, we will work with you to provide an appropriate replacement, reprint or refund.

 5. Non-Custom Products

Returns for non-custom products, such as sample packs and other ready-made products, may be considered depending on the product and its condition.

Please contact us before returning any product. Returns must not be sent without prior approval.

 6. Return Shipping

Where an approved return is required because of an error or fault attributable to Shark Transfers, we will cover reasonable return shipping costs.

 7. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card provider or payment service.

 8. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law (ACL).

Where a product has a problem covered by the consumer guarantees, customers may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

 9. Contact Us

If you have any questions about a return, refund, cancellation or order issue, please contact us:

Shark Transfers
Email: support@sharktransfers.com.au
Phone: +61 450 946 690

Please include your order number and any relevant photos when contacting us so we can resolve your issue as quickly as possible.