Terms of service
1. About Shark Transfers
Shark Transfers provides DTF transfers, DTF gang sheets, custom printing services, artwork assistance and related printing products and services.
We reserve the right to update product information, pricing, availability and these Terms when necessary.
2. Orders and Payment
Orders are accepted once payment has been successfully received.
Customers are responsible for checking their order details, including:
Product and quantity
Size and dimensions
Artwork
Colours
Spelling and text
Delivery address
Contact details
Prices displayed on our website are in Australian dollars and include GST where applicable.
3. Custom Artwork and DTF Orders
For custom DTF transfers and gang sheets, customers are responsible for supplying artwork that they have the legal right to use.
Customers are responsible for ensuring their artwork is correctly prepared, including size, resolution, colours, transparency, spelling and layout.
Once production has commenced, changes to artwork or order specifications may not be possible.
Shark Transfers is not responsible for printing errors resulting from incorrect or unsuitable artwork supplied or approved by the customer.
4. Intellectual Property
By uploading artwork to Shark Transfers, you confirm that you have the necessary rights, licences or permissions to use and reproduce the artwork.
You must not upload artwork that infringes another person's copyright, trademark or other intellectual property rights.
You remain responsible for any claims arising from artwork you provide to us.
5. Production Times
Custom orders are generally processed within 1–3 business days*after payment and artwork approval.
Production times are estimates and may vary during busy periods, depending on order complexity, artwork requirements or circumstances outside our reasonable control.
6. Order Cancellation
Orders may be cancelled for a full refund before production has commenced.
Once printing or production has started, cancellation may not be possible for custom-made products.
For further information, please see our Returns & Refund Policy.
7. Shipping and Delivery
Orders are shipped within Australia from our Queensland operations.
Delivery times provided on our website are estimates only. Delays may occur because of courier networks, weather, public holidays, peak periods or other circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address.
8. Returns, Refunds and Product Issues
Our Returns & Refund Policy forms part of these Terms.
Custom-made DTF products are generally not eligible for change-of-mind returns once production has commenced.
If Shark Transfers makes a printing or production error, we may provide a reprint, replacement or refund, depending on the circumstances.
If an order arrives damaged, customers should contact us as soon as possible and provide photographs of the packaging and product.
Nothing in these Terms limits any rights or remedies available under the Australian Consumer Law. ([ACCC][2])
9. Website Information
We make reasonable efforts to ensure that product descriptions, images, pricing and other information on our website are accurate.
Colours displayed on screens may differ slightly from the final printed product because of differences in monitors, devices, artwork files and printing processes.
We may correct errors or update information where necessary.
10. Limitation of Liability
To the extent permitted by law, Shark Transfers is not responsible for losses resulting from incorrect information, artwork or instructions supplied by the customer, or delays caused by circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
11. Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Where the law provides a customer with a right to a repair, replacement, refund, cancellation or compensation, those rights continue to apply. Our policies are intended to operate alongside, and not replace, those rights. ([ACCC][2])
12. Governing Law
These Terms are governed by the laws of Queensland, Australia.
13. Contact Us
If you have questions about these Terms or your order, please contact:
Shark Transfers
Email: support@sharktransfers.com.au
Phone: +61 450 946 690
Monday–Friday: 9:00 AM–5:00 PM